Q: I want to do customized my hats for my business.
We provide custom made service according to your requirements, the customization cover shape, color, decoration, trims,logo, etc., just tell us your plan, let’s work it out.
Q: Is there a minimum order?
We can only offer the bulk price for an item if you order a certain amount of that specific item. Generally, the MOQ of the cloth caps is 50 pcs while the MOQ of the felt hats is 100 pcs per style per color.
Q: How soon will I get my order?
The delivery time may vary depending on your location; you may contact us to find out how long it will take for your order to reach your location.
Sample: Generally, the production for samples will take about 10-14 days; Shipment by Fedex or DHL will take 5-7days.
Bulk Order: Generally, the production for bulk order will take about 40-60 days; Shipment will take about 30-50 days.
Q: How are items shipped and how do you calculate the shipping and handling?
The default shipping option is by sea, which is cheaper than by air. The shipping will be dictated by the weight of the order and the distance it is going.
Q: How does your factory apply quality control?
- Before production, Fitwell has a meeting with all management people to confirm all hat details.
- We have a dedicated QC process for hat production, which regulates and focuses on every detail of the production process.
- All the materials will be checked by sales and production management before using.
- Each production line has a team leader to monitor quality.
- Specialized quality controller check quality on finished products.
We will keep you posted on the updated order status in time.
Q: How much are the products?
The price is determined by many factors, like material, style, size or quantity. Just contact us to get the exact price.
Q: Why is your product so cost-effective?
With our mission to help our customers cut down overall costs, we don't believe in over- priced strategy. We have been striving to do our best to keep price as low as possible without sacrificing quality. Beyond that, we improve the competitiveness on manufacturing costs by actively seeking the best possible component options and manage supply chain logistics. So,we could help ease your capital pressure and develop a mutually beneficial business relationship together.
Q: How do I make an order?
Just email or call us for making an order. We will confirm the detail with you. It's easier, faster, and most reliable way.
Q: How do I pay for my purchases?
We accept all major credit card payments.
Q: Do you have a catalog?
Just contact us for getting the catalog. We can send it by email.
Q: What can I do if there are defective products?
Contact us as soon as possible ,we will take quick measurements to solve it.
Q: Except Hat OEM & wholesale, what else can you do for us?
Yes, for years' service for lots of customers with different needs, we have sufficient experience of the supply chain that may help you.